Our regular business hours are as follows: Customer Service: Shop-N-Freight is open 24/7 and we are here to assist you with any problems you might have! If you need further assistance, there are two ways to contact Shop-N-Freight: Chat: The live chat works round the clock so that you can always get support whenever you need it. When using the live chat, we make sure to answer as quickly as possible within 4 minutes but sometimes things may be busier than expected in waves so response times can be longer during peak seasons. But don’t worry because our team is trained for these kinds of situations and will try their hardest to better your experience. Email Support: All members have access to email support and we will typically respond within a 24 hour period, but due to potential high levels of traffic (especially during peak seasons), this may not always be the case. Contact us by sending an email from our Contact page, and we'll respond shortly, typically within 24 hours. Response times may be longer during peak holiday shopping periods.

Yes ! After your package is received by Shop-N-Freight, it is sent to our Quality Assurance department which will open and inspect each package unless the item is sold "as is" or otherwise noted on the product page. This allows us to reduce fraud committed in any country (especially possible when purchasing with wire transfer), and also gives you peace of mind for purchased items as we will verify that the item ordered matches what was ordered and whether a sufficient quality product has been shipped from the respective country. When receiving an item that is not in the manufacturer's original packaging, or has been shipped to you by a third-party merchant such as Amazon or eBay, the package will be opened prior to shipment to ensure the legal export of the product from the coutry. This way we can reduce fraud and save you money on shipping costs because this allows us to verify that it's correct and authentic product instead of checking for moisture levels or unseen damages hidden inside.

If you want your customers to be able to keep track of the packages they receive from you, no one offers a better tracking option than Shop-N-Freight. This is because Shop-N-Freight's shipping experts are not only real-time but always online and accessible, so they will help you through any issues which might arise no matter what time of day when you need it most which makes the experience painless.