Our regular business hours are as follows: Customer Service: Shop-N-Freight is open 24/7 and we are here to assist you with any problems you might have! If you need further assistance, there are two ways to contact Shop-N-Freight: Chat: The live chat works round the clock so that you can always get support whenever you need it. When using the live chat, we make sure to answer as quickly as possible within 4 minutes but sometimes things may be busier than expected in waves so response times can be longer during peak seasons. But don’t worry because our team is trained for these kinds of situations and will try their hardest to better your experience. Email Support: All members have access to email support and we will typically respond within a 24 hour period, but due to potential high levels of traffic (especially during peak seasons), this may not always be the case. Contact us by sending an email from our Contact page, and we'll respond shortly, typically within 24 hours. Response times may be longer during peak holiday shopping periods.
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